Come and Join Our Team.

If you’d like to keep your resume on file for future positions, please send it to apply@retreattristate.com

At The RETREAT, we aim to please and make people feel good. We believe that a great guest experience in a beautiful environment using hyper-clean products is foundational to well-being. We also believe that a great employee experience in a diverse, values-driven, team-oriented culture with generous compensation and benefit offerings, is foundational to the success of our organization. At The RETREAT, we are deeply committed to helping our employees achieve their personal and professional goals. 

It is an exciting time to join The RETREAT Aesthetics & Vitality Center! We’re looking for talented spa partisans to join our team in Huntington, West Virginia.

Our Mission Statement

At The RETREAT we focus on customizing individual treatments to maximize your overall health and well-being. The ownership and operations are shared by the Tristate’s most well respected, board-certified plastic surgeon and dermatologist. Quality and experience can be assured with our staff as we provide the highest of excellence in wellness and aesthetics. When you RETREAT with us at our state-of-the-art facility our goal is to restore, renew and revive your mind, body and spirit.  

Job Descriptions

  • Full-Time | Medical Aesthetics

    The Patient Concierge is one of the most important roles within our practice. This person creates the first impression, sets the tone for every patient visit, and helps ensure an exceptional experience from the first phone call to checkout.

    This is not a traditional front desk position or an entry-level role. We are seeking an experienced, polished, and service-driven professional who is passionate about customer service, interested in medical aesthetics, and excited to contribute to the continued growth of our practice.

    Position Schedule

    This is a flexible, full-time position.

    Candidates must be available:

    • Monday through Friday

    • During regular business and extended patient-care hours

    • For occasional Saturdays as required

    • For occasional schedule adjustments based on practice needs, events, training, or patient demand

    Dependability and schedule flexibility are essential requirements of this position.

    Responsibilities

    • Welcome patients with warmth, professionalism, and confidence.

    • Answer phones, schedule appointments, and manage provider schedules.

    • Check patients in and out while processing payments accurately.

    • Educate patients on services, memberships, and promotions.

    • Maintain accurate patient records while protecting patient confidentiality.

    • Assist with administrative projects, marketing initiatives, and practice events.

    • Help create an elevated patient experience with every interaction.

    Qualifications

    • High school diploma required.

    • Minimum of five (5) years of professional customer-facing experience required.

    • Experience in medical services, hospitality, luxury retail, concierge services, or another high-end customer service environment strongly preferred.

    • Excellent communication, organizational, and computer skills.

    • Professional appearance and demeanor.

    • Dependable, detail-oriented, and able to multitask in a fast-paced environment.

    • Genuine interest in medical aesthetics, skincare, and wellness.

    Who We’re Looking For

    Our ideal candidate enjoys building relationships, takes pride in delivering exceptional service and embraces accountability.

    This person is eager to learn, contribute ideas, grow professionally, and become an integral part of one of the region’s leading medical aesthetics practices.

    Apply Below

Ready to Apply?

Submit your application below and a member of the Careers team will be in touch should your qualifications meet the needs of the role.